FAQs

Frequently Asked Questions (FAQ)

1. What does PrettyWrapsCo sell?

PrettyWrapsCo offers stylish, high-quality wrapping paper and gift accessories designed to elevate every gift and celebration.

2. How long does shipping take?

Orders are processed within 1–3 business days. After processing, shipping typically takes 7–10 business days.

3. Do you ship internationally?

Yes, we ship to select international destinations. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

4. How much does shipping cost?

Shipping costs are calculated at checkout unless otherwise stated during promotions or special offers.

5. Will I receive tracking information?

Yes, tracking details will be sent via email once your order has shipped (where available). Please allow up to 48 hours for tracking updates to appear.

6. What payment methods do you accept?

We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other payment options displayed at checkout. All prices are listed in USD.

7. Can I change or cancel my order?

Orders can only be changed or canceled within 12 hours of purchase. Please contact us as soon as possible if you need assistance.

8. What if I entered the wrong shipping address?

Please ensure your shipping information is correct at checkout. PrettyWrapsCo is not responsible for delays or lost packages due to incorrect or incomplete addresses.

9. Do you accept returns or refunds?

Due to the nature of our products, returns and refunds are handled on a case-by-case basis. Please contact us if there is an issue with your order.

10. Do you offer custom designs or special gift wraps?
We love fun ideas! While we have lots of ready-to-go designs, custom options may be possible. Drop us a line at coprettywraps@gmail.com and let’s chat about your vision.