Refund policy

At PrettyWrapsCo, we want every customer to love their purchase. If something isn’t right, we’re here to help.

Returns & Refund Eligibility

We accept returns for unused, unopened items within 14 days of delivery.
To be eligible for a return:

Items must be unused and in original packaging
Items must be in the same condition as received
Proof of purchase (receipt or order number) is required

Non-Returnable Items

For quality and hygiene purposes, we cannot accept returns on:

Opened or used wrapping paper
Clearance or sale items
Digital/downloadable products (if applicable)

Refund Process

After we receive and inspect your return, we will notify you of approval or denial.
If approved, refunds are issued to the original payment method within 5–10 business days.

Exchanges

Exchanges are only available for items that arrive damaged or defective.
Please contact us within 7 days of delivery and include photos showing the issue:
📧 coprettywraps@gmail.com

Return Shipping

Customers are responsible for return shipping costs
Shipping fees are non-refundable
If the return is due to our mistake (wrong item, damaged item), we will cover return shipping.